HD voice, messaging and video expands Cloud/UC capabilities and boosts efficiency 

ATLANTA, Dec. 2, 2025 /PRNewswire/ -- Clarion Communications LLC ("Clarion") a leading cloud-based Unified Communications (UC) and Managed Service Provider (MSP) announced today that its IPitomy Communications LLC ("IPitomy") subsidiary has launched a new Desktop Softphone for Windows and macOS. The application extends IPitomy's UC platform to laptops and desktop computers, providing users with a complete communications experience wherever they work.

The new softphone delivers enterprise calling, HD voice, video capability, messaging, presence, and integrated voicemail within a single application. It is supported across Windows and macOS operating systems and is available now to IPitomy customers, dealers, and wholesale partners nationwide.

The IPitomy Desktop Softphone integrates directly with IPitomy's cloud and premise-based UC platforms, enabling administrators to configure users, assign extensions, manage classes of service, and enforce security policies across desk phones, mobile apps, and desktop clients from one centralized environment. This unified structure supports rapid deployment for new customers and simplifies onboarding for partners.

Seamless Communication and Business Continuity
Users can place and receive calls on their business number from any location, maintaining the same extension and feature set across all devices. Call history, presence, voicemail, and messaging follow the user, ensuring uninterrupted customer engagement whether in the office or working remotely.

Rapid Deployment for Growing Customer Needs
The application installs quickly via standard distribution tools, allowing customers, dealers, and wholesale partners to activate new users and sites within minutes. Customers onboard using a simple download link or by using provisioning instructions, minimizing delays, and reducing dependence on hardware shipments.

Case Study
The softphone has already been successfully deployed with one of the largest independently owned Insurance agencies in the Midwest region, recognized as a Top 25 multi-location insurance office by annual production rankings. With the rollout of the IPitomy Desktop Softphone, over 75% of the agency's workforce now operates remotely, enabling their field teams to focus on in-person consultations, policy reviews and property inspections. This shift has improved customer responsiveness and strengthened the agency's mobility and efficiency.

Key Features

• Enterprise calling functionality includes hold, transfer, forwarding, call history & voicemail
• HD voice and optional video calling for reliable, high-quality communication
• Built-in messaging and presence for real-time collaboration
• Secure, encrypted communications for voice, video, and messaging
• Optimized headset support for professional office environments
• Consistent user experience across mobile and desktop softphones

24/7/365 Technical Support
IPitomy customers benefit from dedicated around-the-clock support, including deployment assistance, configuration guidance, troubleshooting, and integration services. Our customers, dealers and wholesale partners receive expanded support covering rollout planning and migrations.

In addition to its new softphone capabilities, Clarion is also in active discussions regarding acquisition opportunities as it seeks to enhance its growth trajectory. "Together, Clarion and IPitomy are uniquely positioned to acquire smaller UC / MSP operators affected by the changing network economics," said Clarion President & CEO, Vincent M. Oddo. "The IPitomy team looks forward to continuing its exceptional organic growth and closing more acquisition opportunities as we enhance our business together," said IPitomy CEO, Joseph Haines, Sr.

"Clarion and its predecessor companies have completed more than 30 acquisitions in the past 20+ years," said Oddo. "We are aggressively pursuing M&A growth through tuck-in acquisitions in the highly fragmented UC / MSP industry." 

About Clarion Communications:
Clarion is a leading cloud-based Unified Communications and Managed Service Provider to SMB customers throughout North America. Clarion provides UC, contact center, SIP, broadband, and managed services. Clarion also has an expansive cloud-based network, experienced leadership, and support staff. For additional information about Clarion, please visit clarioncomm.com.

About IPitomy Communications:
IPitomy is a leading cloud-based Unified Communications and Managed Service provider, founded in 2005. IPitomy provides UC, contact center, SIP, broadband, and managed services to SMB customers throughout North America. For additional information about IPitomy, please visit ipitomy.com.

Press Contact:
Vincent M. Oddo
Clarion Communications LLC
President & CEO
vincent.oddo@pointfourcapital.com

 

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SOURCE Clarion Communications LLC